Privacy Policy

1. Data we collect

COTRASOFT may collect the personal data you voluntarily provide through the site’s contact channels, such as name, email address and the content of your message.

We may also collect technical browsing data, such as IP address, browser type and pages visited, for statistical and site-improvement purposes.

2. Purpose of processing

Personal data is processed to respond to inquiries and requests received, and to carry out activities inherent to the cooperative’s corporate purpose, such as member onboarding and management, the provision of credit services and the development of training and benefit programs.

The foregoing is in accordance with the cooperative’s bylaws and the regulations governing personal data processing.

3. Legal basis

Personal data processing is based on the data subject’s consent and on compliance with the cooperative’s legal and statutory obligations, in accordance with Law 1581 of 2012 and its regulatory decrees.

4. Sharing information

COTRASOFT does not sell or market personal data. Data may be shared only with competent authorities or authorized third parties when required by law or necessary to fulfill the corporate purpose, ensuring confidentiality at all times.

5. Data retention

Personal data will be retained for as long as necessary to fulfill the described purposes and, in any case, for the periods established by applicable regulations.

6. Data subject rights (Habeas Data)

As the data subject, you have the right to know, update and rectify your data, to request proof of the granted authorization, to be informed about how it has been used, to revoke the authorization and to request its deletion when applicable, in accordance with Law 1581 of 2012.

7. Information security

COTRASOFT adopts reasonable technical and organizational security measures to protect personal data against unauthorized access, loss, alteration or disclosure.

8. Requests, complaints and claims

To exercise your rights or submit inquiries, complaints or claims related to the processing of your personal data, you may contact us at the email address indicated in the data controller section.